Chat Interface
Use the built-in Chat interface to start new conversations with the AI assistant and browse your past chat sessions from the sidebar.
Starting and continuing conversations
Starting and continuing conversations
The Chat section in the left navigation gives you a direct line to the AI assistant — the same assistant your end-users interact with through the embedded widget.
Starting a new chat
- Click Chat in the sidebar, or press the + New Chat button at the top of the chat area.
- Type your message and press Enter (or click Send).
- After your first message is sent, the session is saved automatically and appears in the chat sidebar on the right.
- The URL updates to
/chat/<session-id>so you can bookmark or share the link.
Browsing past sessions
A collapsible sidebar on the right of the chat area lists all your previous conversations, newest first.
- Click any session name to jump straight to that conversation.
- If you are viewing a conversation that was started by someone else (e.g. a user session reviewed via the Conversations page), the reply input is hidden — you can read but not continue that session.
New Chat button
The + New Chat button (top-right of the chat header) always creates a fresh, unnamed session. Use it whenever you want to start a completely new topic.
Note: Your custom widget styles are applied to the chat view so what you see here closely mirrors what your website visitors experience.