Conversations

Browsing and filtering conversations

The Conversations page (sidebar → Conversations) lists every chat session your users have had. The default view shows the last 7 days.

Summary stat cards

Card	What it shows
Conversations	Total sessions in the selected period
With Feedback	Sessions where the user left a rating
Messages	Total messages across all sessions in the period

Filter toolbar

Filter	How to use
Date range picker	Click to select a custom start and end date, or choose a preset period (today, 7 days, 30 days, 90 days).
Origin filter	Filter by where the conversation started (e.g., website widget, dashboard).
Session ID search	Paste or type a session ID to jump directly to that specific conversation.
Reset button	Appears when any filter is active. Click to clear all filters.

Table

• 20 conversations per page; click page numbers at the bottom to navigate.
• Click any row to open the full chat history for that session.
• Select rows using the checkboxes on the left to enable bulk actions.

Bulk delete

1. Check one or more rows.
2. A Delete button appears in the toolbar.
3. Confirm the action (strict confirmation required). Only admins can perform bulk deletion.

Understanding conversation origins

Every conversation has an origin — where it was started. You can filter by origin using the Origin dropdown in the Conversations filter toolbar.

Origin	What it means
All (default)	Shows every conversation regardless of source
Widget	Conversations started by visitors on your website through the embedded chat widget
Dashboard	Conversations started by your internal team members directly inside the ragistry dashboard

This distinction is useful when you want to:

• Review only end-customer questions (widget origin)
• Review only internal team usage (dashboard origin)
• Compare volume between the two channels