Feedback Review
The Feedback page collects every thumbs-up and thumbs-down rating your users leave after a conversation, along with any written comments they provide.
Understanding the Feedback page
Understanding the Feedback page
Navigate to Feedback in the sidebar to review how users are rating your AI assistant's answers.
Stat cards
| Card | Meaning |
|---|---|
| Feedback | Total feedback items in the selected period |
| Positive | 👍 thumbs-up ratings; satisfaction % shown as a note |
| Negative | 👎 thumbs-down ratings that may need attention |
| Comments | Items that include a written comment alongside the rating |
Filtering
- Date range picker — select a preset or custom period.
- Session ID search — search for feedback from one specific chat session.
- Reset — clears all active filters.
Opening a transcript
Click any row in the feedback table to jump to the full conversation transcript in the Chat view.
Improving quality: Negative feedback is a strong signal. Use the session transcript to understand what the assistant said and consider updating your knowledge sources or widget instructions accordingly.