Feedback
Review thumbs-up and thumbs-down ratings your users left on AI responses, with comment details and date filters.
Understanding and browsing feedback
Understanding and browsing feedback
The Feedback page (sidebar → Feedback) collects every thumbs-up or thumbs-down rating that users submitted on AI responses.
Summary stat cards
| Card | What it shows |
|---|---|
| Feedback | Total feedback items in the selected period |
| Positive | Thumbs-up count and satisfaction rate (%) |
| Negative | Thumbs-down count |
| Comments | Feedback items that include a written comment |
Filtering
- Date range picker — choose a preset or custom date range.
- Session ID search — filter by a specific conversation's session ID.
- Reset — clears all active filters.
Feedback table
Each row shows one piece of feedback with its rating, any comment, and the associated session. Click a row to open the full chat session that generated the feedback.
A high number of negative ratings or items marked "needs attention" is a signal to review those conversations and improve the underlying knowledge base or agent prompts.